Frequently Asked Questions

Find answers to the most frequently asked questions about our services.

Services & Offerings

What types of products do you handle?
Textiles, accessories, home decor, jewelry, dietary supplements, stationery, cosmetics… We do not stock hazardous products or goods that require temperature-controlled storage.
Do you offer personalized services?
Yes: custom packaging, marketing materials (flyers, cards), and personalized returns management tailored to your specifications.
Do you handle customer returns?
Yes. We receive, inspect, and restock (or reship) the items according to your instructions.

Warehousing & Logistics

What is your storage capacity?
11,000 m² of warehouse space in Angers (49), for temporary or permanent storage.
How do I track my inventory?
Through our DONUT portal, available 24/7: real-time tracking of inventory, orders, returns, and shipments.

Shipping & Transportation

Which carriers do you use?
Colissimo, Chronopost, Mondial Relay, GLS, DPD, Kuehne & Nagel, Schenker, Ageneau.
Do you ship internationally?
Yes, worldwide (subject to customs restrictions).
Do you offer multiple delivery options?
Yes, we work with multiple carriers, and your customer can choose the one they prefer.

Pricing & Contract

How is the price calculated?
Depending on your workflow, the nature of the products, and the complexity of preparation. We provide a transparent and detailed quote.
Volume-based pricing?
Yes, depending on your shipping volume.
Is there a minimum billing amount?
No, there is no minimum billing amount or volume commitment.
Can services evolve?
Yes, our services can be tailored to meet your changing needs.

Integration & Onboarding

How do I log in to my store?
Native integration with Shopify, WooCommerce, and PrestaShop. Automatic order synchronization.
How long does it take to get started?
A few weeks, depending on the complexity of your project.

Environment & Commitment

Do you have an eco-friendly approach?
Yes, we have been certified as "CSR-Committed" by AFNOR. We optimize our supply chains and reduce packaging.
Do you carry organic products?
Yes, we are ECOCERT-certified for the storage of organic products.

Do you have any other questions?

Our team is here to help.

Contact us

Do you have any questions?

Hélène provides expert, customized solutions for all your logistics projects.

Helen
Helen
Your dedicated contact person