All of our logistics services
From receiving to shipping, including warehousing and co-packing, discover our full range of logistics solutions tailored to your needs.
Our Services
Storage
11,000 square meters of secure warehouse space with optimized inventory management.
Learn more →Preparation
We handle the picking, packing, and customization of your orders with precision and speed.
Learn more →Returns
Comprehensive management of customer returns, including inspection and restocking.
Learn more →Customer Service
Integrated after-sales service: management of transportation and logistics disputes.
Learn more →
Receipt of Goods
Receiving is the first critical step in the supply chain. Our team conducts a thorough inspection of your goods as soon as they arrive.
- Quantitative and qualitative quality control
- Barcode scanning and full traceability
- Product Compliance Verification
- Carrier Dispute Management
- Secure and organized storage
- Real-time reporting on your platform
Secure storage
Our 11,000 m² of modern warehouse space ensures optimal storage of your products under the strictest security conditions.
- 11,000 square meters of secure warehouse space
- Pallet racks and suitable shelving
- Batch Management and Expiration Dates
- Cycle counts and annual inventories
- Dedicated sections by customer and product type
- 24/7 monitoring and fire protection
Order Fulfillment
Our team of qualified order pickers ensures meticulous order picking and careful packaging to guarantee the satisfaction of your end customers.
- Optimized picking with barcode scanning
- Careful packaging tailored to each product
- Customization: flyers, cards, gift wrapping
- Quality control before shipment
- Handling of Urgent and Priority Orders
- Eco-friendly packaging available
Shipping & Delivery
Thanks to our network of partner carriers, we guarantee optimized delivery times and maximum flexibility.
- Multiple carriers: Chronopost, Colissimo, Mondial Relay, DPD...
- Real-time shipment tracking
- Optimization of transportation costs
- Shipping within France and internationally
- Management of Special Carriers (Courier Services, Freight)
- Automatic generation of delivery slips
Packaging
We handle the packaging of your products with precision and efficiency.
Our team adapts to your quality requirements to ensure your goods are neatly presented and optimally protected before shipment.
- Assembly of gift sets, kits, and promotional bundles
- Wrapping in plastic film, placing in a case, placing in a bag
- Product labeling, sticker application, and marking
- Inclusion of flyers, samples, and personalized cards
- Custom gift wrapping and premium packaging
- Refurbishment and upgrading to current standards
- Management of seasonal campaigns (Christmas, sales, product launches)
- Flexibility and rapid scalability
Returns Management
Return logistics are essential to customer satisfaction. We handle your returns with the same care and attention as we do your shipments.
- Receipt and inspection of customer returns
- Quality control and product sorting
- Restocking of compliant products
- Handling Defective or Damaged Products
- Detailed returns reporting
- Recycling and recovery solutions
Customer Service
After-sales service integrated into your supply chain to ensure a flawless end-to-end customer experience.
- Customer Complaint Management
- Processing of Exchanges and Returns
- Reimbursement Coordination
- Incident Tracking and Reporting
- Proactive communication with your customers
- Continuous improvement based on feedback
IT Department
Our IT team connects your store to our system, develops the DONUT portal for real-time monitoring, and oversees your data flows on a daily basis.
- Installation and Configuration of E-commerce Connectors
- Development and maintenance of the DONUT portal
- Monitoring of incoming and outgoing flows
- Detection and Resolution of Anomalies
- Dedicated technical support
DONUT, your logistics portal
A comprehensive portal that lets you manage your logistics independently, 24 hours a day.
DONUT is the customer portal developed in-house by Logisseo’s IT team. It provides you with a comprehensive overview of all your logistics operations: orders, inventory, shipments, returns, and much more.
- Real-time order tracking
- Modifying, canceling, and placing orders on hold
- Integrated multi-carrier tracking
- Returns Management and Customer Service Portal
- Tracking pages and personalized emails
- KPIs, trends, and advanced analytics
Order Tracking
View the status of each order in real time, from order placement to delivery.
Inventory Tracking
Check your inventory levels in real time and plan your restocking.
Take action on your orders
Edit, cancel, or put your orders on hold directly from the portal.
Track shipments
Track every package with multi-carrier integration and automatic notifications.
Customer Service & Returns
Manage your returns and customer service with a customized self-service portal.
Branded pages
Customize your tracking pages, emails, and returns portal with your brand’s colors.
KPIs & Analytics
Trends, top/flop items, slow/fast movers, and custom reports.
Custom notifications
Set up automated emails tailored to your brand for every step of the ordering process.
Our Process
From our initial contact to daily shipping, here’s how we work together.
Analysis of Your Needs
We analyze your business, your volume, your constraints, and your goals to provide you with a customized solution.
Setup
Setup of your dedicated space, integration with your systems (e-commerce, ERP), and team training.
Start
Receipt of your first shipments, process testing, and the start of production shipments.
Monitoring & Optimization
Regular reporting, ongoing improvement initiatives, and adaptation to changes in your business.
Connectors & Integrations
Our solutions integrate seamlessly with your e-commerce tools, ERP systems, and marketplaces.
But also Rentashop and Tradegecko.
Let's talk about your onboarding →Fair and transparent pricing
We strive to offer you competitive and tailored rates, without ever compromising on the quality of our services.
We take all aspects of your business into account to develop a customized pricing plan based on the type of products you need to store and ship, their dimensions, their fragility (if any), your sales volume, and more…
What we take into account
To offer you pricing that best fits your needs, we analyze every aspect of your business.
Product Categories
The nature and characteristics of the products you need to store and ship.
Dimensions
Dimensions, weight, and size of your items and packages.
Fragility
Special precautions due to the fragile nature of certain products.
Sales volume
Number of monthly orders and the seasonality of your business.
Your customized and transparent quote
To provide you with a quote that best fits your needs—one that is tailored to your specific requirements and fully transparent—we gather this information during our initial phone consultation. This quote includes:
- All costs associated with your logistics service: receiving, storage, order fulfillment, and transportation
- The various options requested: customization, packaging…
- IT costs
- Administrative costs
We can even help you calculate your total logistics costs, broken down by month, based on your seasonal patterns!
Ways to stand out
Packaging
Save time and money with our custom packaging service.
Customizing packages
Make a lasting impression on your customers with packages that reflect your brand and are customized to your specifications.
Request a personalized quote
Every project is unique. Our rates are tailored to your volume, needs, and requirements. Contact us for a customized quote.
