After-Sales Service Manager

You will be responsible for resolving and managing after-sales service disputes.

📦 YOUR RESPONSIBILITIES?

• After-Sales Service Dispute Management: investigate, analyze, and resolve disputes related to orders and transport.
• Indicator Monitoring: complete and analyze the dispute allocation statistics table, ensure budget tracking, and share results in weekly meetings.
• Customer Relations: respond to customer emails and tickets, gather their complaints and specific requests, propose suitable solutions, and be proactive in suggesting improvements.
• Incoming Calls: manage calls via the switchboard and efficiently direct inquiries.
• Quality Analysis: contribute to the continuous improvement of our after-sales service processes.
• Additional Support: provide backup for returns and assist platform teams during periods of increased activity.

📦 YOUR PROFILE?

• You are proficient in Excel (pivot tables, formulas, data tracking).
• You are recognized for your organization, thoroughness, and attention to detail.
• You demonstrate curiosity, dynamism, and versatility.
• Your customer service orientation, perseverance, and ability to remain focused are your major assets.
• You adhere to best practices regarding eco-friendly actions, IT charter, and business ethics.

Our Commitment

By joining us, you will become part of a company involved in a CSR approach (Corporate Social Responsibility), mindful of environmental impact and quality of working life.

Why Join Us?

• A dynamic and committed team.
• A key position at the heart of customer relations and satisfaction.
• The opportunity to develop your responsibilities according to your skills.

📦 Terms of Employment

Location: 28-30 Boulevard Gaston Birgé in ANGERS.

Contract Start Date: October 2025

Contract Type: Permanent Contract

Working Hours: Daytime and on-site work

Compensation: based on your experience + quarterly bonus + profit-sharing bonus

TO APPLY: If you wish to join a company described as welcoming, open, and cheerful by its employees and partners… we would be delighted to review your application, including your CV, at recrutement@logisseo.com, indicating « After-Sales Service Manager Application » in the subject line.