Job Spotlight: Preparation Manager

Job Spotlight: Preparation Manager

“I love this job because it pushes me to go above and beyond and because I get to work as part of a team.”
Claudette, Preparation Manager at Logisseo

The order fulfillment manager ensures that all operations related to processing customer orders are carried out under the best possible conditions, on time, and in accordance with specific requirements. She is responsible for ensuring customer satisfaction with the fulfillment service. As a manager, she plays a key role in organizing daily operations and assigning tasks. At Logisseo, she is also in charge of procuring supplies.

The Responsibilities of the Preparation Manager

The order fulfillment manager is responsible for managing the team of order pickers. As part of this role, she leads the daily briefing: this session allows herto inform her team of the number of orders to be fulfilled, to assign tasks based on priorities, and to highlight any special considerations for the day. During this briefing, a warm-up exercise is also conducted to reduce the risk of musculoskeletal disorders, which she delegates to two multi-skilled operators, Cyril and Marine.

On a daily basis, she must ensure that business processes (steps, procedures, and overall workflow) are followed. Her goal is to ensure that every order picker has access to training that allows themto hone their skills, while also emphasizing their versatility.

In addition, she serves as the liaison between customers and the order fulfillment team: this means that all inquiries regarding procedures should be directed to her. The order fulfillment manager works closely with the logistics manager and the sales department to improve processes, whether by fulfilling customer requests or adjusting individual tasks to meet needs.

She also actively suggests waysto improve the company’sproductivity and servicequality.

Finally, at Logisseo, the order fulfillment manager is also responsible for purchasing and sourcing packaging materials: she must therefore keep track of the quantities used to ensure that the team has everything it needs to carry out its tasks (cardboard, tape, etc.) and must be flexible in order to always provide the most suitable materials.

The skills required to be a good production manager

To become a production manager, it is essential to possess a wide range of technical and interpersonal skills.

When it comes to the job, logistics should hold no secrets for him: he must be able to prepare orders, use the company’s software, optimize resources, analyze statistics…

He must also possess various personal and professional qualities to approach the job with confidence, such as:

• managerial and organizational skills,
• the pursuit of continuous improvement
• versatility,
• rigor,
• a commitment to service and communication
• and must also be a source of new ideas.

What training and qualifications are required to become a production manager?

To qualify for a position as a preparation manager, specialized training in logistics is essential. Training in team management is also important. These programs provide a solid foundation of skills that are essential for advancing in this field.

In fact, a thorough understanding of logistics enables one, for example, to grasp the processes involved in managing the flow of goods, while management training helps develop the skills neededto lead and motivate employees.

In addition, experience plays a crucial role in preparing for this role. Joining a company that specializes in the sector—whether through an internship or a job—allows you to put the knowledge gained during your training into practice. It is a good opportunity to face the real challenges of the profession and learn how to solve problems encountered in the field

The CSR aspect of the role of order fulfillment manager

At Logisseo, the order fulfillment manager places great importance on the environmental and social impact of the business, thereby embodying the company’s values.

Like other roles at Logisseo, the day-to-day work of a preparation manager includes a CSR component that she is required to implement.

On a daily basis, she ensures that her team follows the company’s CSR guidelines, such as reusing materials, sorting waste, and using supplies responsibly…

She also works with the CSR manager to find new ways to improve employees’ daily lives and reduce the company’s carbon footprint. Her position gives her a key role in the CSR initiative, as it allows her to bridge the gap between strategic considerations and the practical challenges faced by frontline staff.

The example of Claudette, a preparation manager at Logisseo

Claudette has been working at Logisseo for over 10 years.Before joining the Angers-based small business, she managed a clothing store.

What does her job entail, in a nutshell?
Claudette is the driving force behind the organization of preparations. She plans orders for shipment in collaboration with Johana and Christine, her supervisors, while ensuring that customer requests are met with precision, in accordance with established procedures.

His daily responsibilities:

To get to where she is today, Claudette completed training as a warehouse logistics technician, which has enabled her to hold this position.

For Claudette, the qualities needed to do her job are energy, confidence,the ability to listen, self-control, the ability to channel one’s energy, and the determination toalways move things forward and resolve deadlocks…

What does he enjoy most about his job? Managing his team, customer satisfaction, and above all, pushing himself to new heights!

Now you know everything there is to know about the role of a fulfillment manager! To learn more about the day-to-day operations of a logistics company, follow us on LinkedIn or Instagram.